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Send & Return

Dear friends:

All our products will be send on regular workdays between 10 am and 05 pm. 

Keep in mind that that orders within a region of 6 km from the store will be send by Direct Delivery. Every order that’s placed on rauw-store.com will be shipped by post nl / dhl / ups of courier. 

When your order is checked-in you will receive a tracking number via e-mail that can be used to track your order.

Returning your goods:

Our returns guarantee entitles you to return the product for any reason within 14 days of receiving the product(s). You have the right to open the package and check the contents but the product must be return unused.

Meaning all original price labels, tags and packaging must be on the product when sending back to Rauw. After receiving returned products Rauw Store will check the product all these point. All products without any of the above details will not be accepted back by us.

NOTE: product that are tampered with or used/worn will not be taken back and returned with a bill for the shipping


Please use our return portal when a order is not correct : RAUW.shipping-portal.com